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Cisco Unveils Bold AI Strategy for Webex to Compete with Zoom and Microsoft Teams

Cisco's AI strategy for its Webex video conferencing platform aims to revolutionize communication and collaboration. With real-time intelligence spanning text, audio, and video, Cisco addresses the challenges of video conferences, solidifying its place among rivals like Zoom and Microsoft Teams.

At the WebexOne conference, tech giant Cisco announced a comprehensive AI strategy for its Webex video conferencing platform. By harnessing the power of AI, Cisco aims to elevate Webex's capabilities, making it a formidable competitor to Zoom, Microsoft Teams, and Google Meet.

Cisco's new Real-Time Media Models (RMM) take Webex to the next level by enhancing audio and video experiences. By leveraging AI, Cisco is paving the way for more immersive and productive virtual meetings, ensuring Webex meets the demands of the hybrid workspace.

Central to these updates is the Webex AI Assistant, a versatile tool that works seamlessly across Webex's portfolio of services. This AI assistant introduces a range of automated support features, including tone modification, suggested message responses, and meeting summaries. It's a game-changer for users seeking efficient and streamlined communication.

While meeting summaries were already a part of Webex, the AI-driven enhancements take them to a new level. The AI assistant now adds contextual details and captures nuanced nonverbal cues, ensuring that summaries provide a comprehensive view of the meeting, even when participants join late.

Cisco's AI strategy doesn't stop at meeting efficiency. It addresses the challenges posed by low bandwidth and high latency networks. By redesigning audio and video codecs using AI, Cisco achieves up to 16 times more efficiency, enabling high-quality audio and video even in network-challenged scenarios.

The AI-powered audio enhancements aren't just about quality; they also revolutionize storage and cost efficiency. The ability to reconstruct dropped packets through generative AI reduces storage requirements, particularly beneficial in applications like contact centers where every call is recorded and stored.

Cisco's commitment to AI doesn't end with these updates. The company intends to continue expanding AI use cases, ultimately providing every user with an assistant capable of simplifying communication and eliminating distance barriers.

The company envisions a future where communication is effortless and distance becomes a negligible factor. With AI-driven advancements, Webex is poised to make this vision a reality.

Cisco's strategic embrace of AI is poised to transform Webex into a powerful communication and collaboration platform. As the landscape of virtual meetings evolves, Cisco is determined to stay at the forefront, ensuring Webex competes and excels in the era of hybrid workspaces.