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Microsoft Unveils Three New Copilot Offerings and Launches Copilot Studio for Customization

During Ignite 2023, Microsoft introduced three new Copilot offerings - Copilot for Azure, Copilot for Service, and Copilot in Dynamics 365 Guides. Additionally, Microsoft launched Copilot Studio, a platform that enables customization and connection to third-party data for Copilot in Microsoft 365.

Microsoft Copilot, a generative AI technology, is set to play a pivotal role in the company's revenue growth, with analysts predicting it could generate $10 billion in annualized revenue by 2026. The latest developments include three new Copilot offerings and the introduction of Copilot Studio, a platform for customization and integration with third-party data.

New Copilot Offerings:

  1. Copilot for Azure: Designed as a chat-driven assistant integrated into the Azure portal, Copilot for Azure assists IT teams in configuring applications, troubleshooting issues, and providing insights into workloads and infrastructure. It leverages generative AI models to respond to queries and offers recommendations for optimal configurations.
  2. Copilot for Service: Tailored for customer service use cases, Copilot for Service integrates with CRM software, including Dynamics 365, Salesforce, SAP, Workday, and ServiceNow. It assists customer service agents by answering sales-related questions, offering next-step suggestions, and providing information from various sources. Copilot for Service can be embedded at the Windows desktop level or deployed via Microsoft Teams.
  3. Copilot in Dynamics 365 Guides: Targeting frontline workers using devices like HoloLens 2, Copilot in Dynamics 365 Guides utilizes generative AI to provide augmented reality-guided assistance. It summarizes relevant information for workers and overlays instructions on equipment during maintenance tasks. While currently in private preview, it aims to enhance worker efficiency by delivering precise information through AR overlays.

Copilot Studio for Customization

Microsoft introduced Copilot Studio, a web-based platform available in public preview for existing Copilot for Microsoft 365 subscribers. Copilot Studio enables enterprises to customize Copilot for Microsoft 365 and Copilot for Service by connecting to data in CRMs, enterprise resource management systems, and other databases. Users can build and publish their own tailored Copilots based on unique business processes and data.

Users can create custom Copilots using natural language descriptions in Copilot Studio. The platform provides collaborative tools, including a canvas UI, commenting system, and side-by-side coding views, allowing users to refine and deploy their Copilots for specific teams or users.

Copilot Studio offers a dashboard for managing and analyzing Copilots, monitoring their status, and controlling data access through access policies. Users can deploy Copilots across various channels, including websites and social media platforms, enhancing their ability to automate tasks and workflows.

Microsoft's Copilot continues to evolve with the introduction of three new offerings and the launch of Copilot Studio for customization. The expansion into Azure cloud services, customer service, and augmented reality-guided maintenance reflects Microsoft's commitment to leveraging generative AI across diverse domains. Copilot Studio provides enterprises with the tools to tailor Copilots to their specific needs, fostering a more versatile and personalized AI experience.

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