Enterprises worldwide face diverse challenges that often require specialized support services. Moveworks, a trailblazing "enterprise copilot" platform, is harnessing the capabilities of generative AI to address critical issues spanning IT, HR, finance, facilities, and more. With an impressive client portfolio and a commitment to innovation, Moveworks is transforming the way businesses operate.
Moveworks was founded in 2016 with a mission to enhance individuals' efficiency by reimagining IT support. Over the years, their vision expanded to encompass HR, finance, facilities, and various other domains, reflecting the pervasive need for streamlined support services.
Beyond AI-driven support, Moveworks introduced Creator Studio, a developer platform enabling customers and partners to enhance the platform's capabilities. This commitment to collaboration and customization sets Moveworks apart.
The emergence of generative AI models like ChatGPT has further enriched Moveworks' capabilities. These models, with their remarkable language understanding and generation capabilities, have unlocked new possibilities for the platform.
Moveworks serves a diverse range of clients, including industry giants like LinkedIn, Coca-Cola, and Palo Alto, among others. The platform seamlessly integrates with clients' systems and becomes an integral part of their identity.
The company employs generative AI models not only for issue resolution but also for data analytics. This data-driven approach provides valuable insights that enable continuous improvement and better support for customers.
Depending on specific use cases, Moveworks fine-tunes models to suit customers' needs. This customization ensures that the platform delivers precise and effective responses to common service needs.
Moveworks developed its custom Language Model (LLM), LLM stack, fine-tuned on enterprise data. This model handles industry-specific vocabulary and workflows, further enhancing the platform's utility.
The company believes that AI should augment human capabilities rather than replace them. By seamlessly integrating with various systems, including IT, HR, and more, Moveworks enhances employees' functions and makes corporate environments more efficient.
Traditionally, companies maintain internal support teams to manage diverse issues, incurring significant costs. Moveworks offers a cost-effective alternative, addressing seemingly infrequent pain points that collectively impact productivity.
Moveworks is expanding its presence in India, recognizing the country's vast tech talent pool. With a second headquarters in Bengaluru, Moveworks aims to tap into India's potential and serve a broader clientele.
The platform addresses universal challenges, regardless of a company's size, industry, or demographics. Whether it's a multinational brand or a smaller enterprise, the need for efficient support remains consistent.
Moveworks is at the forefront of AI-driven innovation, redefining support services across enterprises. Their commitment to collaboration, customization, and augmentation of human capabilities positions them as a transformative force in the business landscape. As Moveworks continues to expand its global reach, the future of streamlined support services looks promising.